Refund & Return Policy

Last updated: August 2026

1. Design & Custom Services

Because our design work is custom-made for each client, we generally do not offer refunds once work has begun. This lines up with the Cancellation clause in our Terms & Conditions: if a project is cancelled after work has started, you're invoiced for everything completed up to that point, and deposits are non-refundable once work has commenced.

If we haven't started work on your project yet (i.e., you cancel before we begin), your deposit will be refunded in full.

2. Store Purchases — Physical / Print Products

If you receive a defective or damaged physical item, contact us within 3 days of delivery with photos of the issue, and we'll arrange a replacement. We do not offer refunds on physical items — only replacement for genuinely defective or damaged goods. Because these are often custom-branded or made-to-order, we can't accept returns for a change of mind once production has started.

3. Store Purchases — Digital Products & Downloads

All digital products are non-refundable once delivered. This is a strict, no-exceptions policy.

4. How to Request a Refund or Replacement

Email info@redtagdesignsgh.com with your order number and a brief explanation. We aim to respond within 2 business days.

5. Approved Refunds

Approved refunds (design/custom services only, per Section 1) are returned to your original payment method via Paystack, and typically take 5–10 business days to reflect, depending on your bank.